Support
ATIX concentrates on the customer, with its flexible support models in form of subscriptions. We offer different support levels and possibilities for different customer requirements.
The subscriptions are divided into three areas:
- com.oonic Subscriptions for ATIX products, like the com.oonics Enterprise IT Platform
- ATIX subscriptions, as flexible support contingents for selected Linux distributions
- Subscriptions from different Open Source providers, like Red Hat Novell SUSE
Please see products for more information about the subscriptions.
You can easily buy all subscriptions in our online shop. Come on in …
By the way: ATIX is member of the Technical Support Alliance Network (TSANet), this means maximum support service for you!
The TSANet, founded 1993, is a global federation of leading software and hardware producers of the enterprise segment to offer multi vendor customers an ideal support service.
Multi vendor customers are companies, which have an IT infrastructure from different software and hardware producers. If there is a problem within the infrastructure, it is often not only caused by a specific component, but also an interaction between multiple components. In such cases the customer has to contact all the involved manufacturers and coordinate the requests. Often it becomes an inefficient ping-pong game between the different producers at the expenses of the customer.
As a member of TSANet, ATIX can subtend "One Face To-The Customer”. If all involved producers are members of the TSAnet Alliance and if the customer has an adequate support contract, he can appeal to one producer. Via a ticket system the producer will contact the other affected manufacturers and coordinate and take off the support case from the customer.
Through its membership in the TSANet Alliance, ATIX can offer its cluster solutions, like the com.ooncis Enterprise IT Platform, as industry wide supported infrastructure and offer its customers optimal support services.
